hi44 | Privacy Policy and How We Protect Your Data

Introduction

Hi44 is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right, and protecting it is our top priority. This privacy policy explains what information we collect while you use the hi44 platform, why we collect it, how we use it, and the steps we take to keep it safe.

By creating an account or using the hi44 platform, you agree to this privacy policy. Please read it carefully before registering.

            Important: hi44 will never ask for your bank password, mobile banking PIN, or OTP. If anyone requests this information, it is fraudulent — contact our support team immediately.
          

What Information We Collect

Hi44 collects only the information necessary to deliver its services, verify identity, and ensure security. We never collect excess or unnecessary data.

Data Type	Example	When Collected
Identity Information	Full name, date of birth, national ID number	During Registration & KYC Verification
Contact Information	Mobile number, email address	At the time of account registration
Financial Information	BKash/Nagad number, transaction records	During Deposits & Withdrawals
Device & Technical Information	IP address, browser type, device model	Automatically during platform use
Gaming Activity Information	Betting history, wins and losses, session duration	During Gameplay
Cookies & Tracking Data	Session cookie, preferred language, login status	While using the website/app

All information provided during registration must be accurate and truthful. Providing false information may result in restricted or suspended service.

Purpose of Data Use

Hi44 uses the data it collects only for specific, legitimate, and transparent purposes. We never sell your information or share it with third-party advertisers.

Account Management & Identity Verification: For secure login, KYC processing, and fraud prevention.
Payment Processing: To ensure deposits and withdrawals are processed securely.
Customer Support: To resolve your issues and provide the support you need.
Security Monitoring: To detect and prevent fraud, money laundering, and other illegal activities.
Meeting Legal Obligations: To comply with regulatory requirements and applicable laws.
Service Improvement: To improve hi44's games, features, and overall user experience.
Personalized Experience: To suggest games and offers tailored to your preferences.
Responsible Gaming Monitoring: To identify signs of addiction and provide timely support.

Please Note: hi44 never sells your data to third-party advertisers or data brokers. Your information is used solely to operate hi44's services.

Data Sharing & Disclosure

Hi44 may share your information with third parties in limited, controlled circumstances. In every case, your protection and privacy remain the top priority.

Payment Processors (bKash, Nagad, Rocket): Information necessary to process transactions is shared with partners, who handle it in accordance with their own privacy policies.
KYC Verification Partner: Limited information may be shared as part of the identity verification process.
Technology Service Providers: Relevant data may be shared with cloud service providers or game software providers as needed to operate the platform.
Legal Authorities: Information may be disclosed in response to court orders, government directives, or legal requirements.
Responsible Gaming Organizations: Relevant information may be shared to assist users at risk of addiction.

            Assurance: hi44 never sells or commercially exploits your full profile, financial history, or personal details with any third party.
          

Cookie Policy

The hi44 platform uses cookies to enhance your experience. Cookies are small text files stored on your device that help make the website easier to use.

Cookie Type	Purpose	Duration
Essential Cookies	Login session, security token, language preference	Until end of session
Functional Cookies	Remembering your preferences and saving game settings	Up to 30 days
Analytics Cookies	Page visits, user behavior analysis	Up to 90 days
Performance Cookies	Improving load speed, error detection	Up to 1 year

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Data Protection Measures

Hi44 uses international-standard cybersecurity measures to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

256-bit SSL/TLS Encryption: All data transfers are secured with full encryption, making it impossible to intercept or steal your information in transit.
Two-Factor Authentication (2FA): Additional OTP verification for account logins and significant account changes.
Firewall & DDoS Protection: Servers and databases are protected against external attacks.
Encrypted Database: All data stored in our database is fully encrypted.
Regular Security Audits: Third-party experts conduct regular audits of hi44's security measures.
Restricted Access Policy: Only authorized hi44 staff have access to specific data.

Security Tips: Never share your hi44 account password with anyone. Use a strong password and update it regularly.

Data Retention Period

Hi44 does not store your data indefinitely. Each type of information has a defined retention period, determined by legal obligations and service requirements.

Account Information: For the entire time the account is active and up to 5 years after closure.
Financial Transaction Records: A minimum of 5 years as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Gaming History: For the duration the account is active and 2 years after closure.
Cookies & Session Data: 30 days to 1 year, depending on the type.
Support Conversations: Up to 2 years after the issue is resolved.

Once the retention period has passed, hi44 securely deletes or anonymizes your data.

Your Rights

As a hi44 user, you have several important rights over your own data. We fully respect these rights and make it easy for you to exercise them.

1

Right to Access

You have the right to know and view what information hi44 holds about you.

2

Right to Rectification

If any of your information is inaccurate, you can request that it be corrected.

3

Right to Erasure

You may request deletion of your personal data under certain conditions.

4

Right to Restrict Processing

The option to request that your data not be used for specific purposes.

5

Data Portability

The right to receive your data in a structured, commonly used format.

6

Right to Object

You have the right to object to the processing of your data for specific reasons.

Exercising Your Rights: To exercise any of the above rights, email [email protected] or reach out via live chat. We typically respond within 7 business days.

Protection of Minors

Hi44 is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from anyone under 18.

Age verification is performed at registration, and users under 18 are not permitted to create an account.
If we discover that an account was created by a minor, it will be closed immediately and any collected data will be deleted.
If parents suspect their child is using hi44, please contact our support team right away.

For Parents: Monitor your child's online activity. If you have any concerns, reach out to us directly — we are ready to act quickly.

Policy Changes

Hi44 may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

SMS notification to your registered mobile number
Pop-up notice upon logging in to the platform
Updating the "Last Updated" date on this page

Continued use of hi44 after any changes indicates your acceptance of the updated policy. We encourage you to check this page regularly.

Get in Touch

For any questions, concerns, or requests regarding this Privacy Policy, please contact hi44's Data Privacy Team:

Email: [email protected]
Live Chat: Click the chat icon at the bottom right of the platform
Response Time: Usually within 7 business days

            Important: To request data deletion or correction, please contact us from your account's registered mobile number so we can verify your identity.
          

hi44 Privacy Policy